Support — Perrijón Perros de Gijón
Perrijón Perros de Gijón (iOS and Android) — com.ivkeyminds.perrijon
Contact
Email: [email protected]
When contacting support, please include your device model, iOS or Android version, app version, a short description of the issue, and any screenshots or files that help explain it.
Quick troubleshooting
- Sign-in or sync issues: check that you are using the correct account, that the app has a network connection, and that the app is allowed to reach the internet.
- Maps, routes, or distances not loading: confirm that location permission is enabled if the feature needs it, and make sure you have a working internet connection for map tiles or routing services.
- QR scan not working: allow camera access, clean the lens, and make sure the code is well lit and fully inside the frame.
- Notifications not appearing: ensure notifications are enabled in device settings. On Android, battery optimization settings can also delay reminders.
- Attachments or vault files missing: confirm you are signed in to the correct account and that the device has enough storage space.
- Subscription or purchase issue: use the restore purchases flow in the app if it is available, or send us the purchase details from the store receipt.
For privacy information, see the Privacy Policy.